2. About Us
South Haughton Farm, Heddon-on-the-Wall.
3. How we obtain your data
3.1 Information you supply
When you order an item from us, you supply us with information through the website, telephone, email or in person.
We also collect the information you supply when you fill out a form, including the contact form on our website, comments section and subscribing to our email list.
3.1.1 Telephone calls
We may record telephone calls for training purposes, as well as for security and evidential purposes.
3.2 Data we generate
We hold data specific to your orders and contracts with us, including products ordered, payments made, the status of your order, delivery details, complaints and returns.
3.3 Website browsing
4.1 What are cookies?
Cookies are small pieces of data sent from our website to your browser while you are on our website. They only track data about your browsing on our website – not other websites. They help us improve your experience on our website and monitor user behaviour. You can delete them in your browsing settings at any time.
4.2 What cookies do we use?
4.2.1 Usage cookies
This stores data about your visits to our website, allowing us to personalise the experience to you – such as items being kept in your shopping basket between visits. If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
4.2.2 Google Analytics
4.2.3 Facebook Pixel
4.3 Block cookies
5. What information we collect
In order for us to provide you with our services, we collect and use the following information through the methods listed
5.1 Contact and identity information
This is information you supply us – includes your name, address, email address, phone numbers etc.
5.2 Account information
This is information about your account and preferences when you register with us.
5.3 Enquiry and order information
This is information regarding your orders or enquiries – it includes records of items ordered, status of order, payments made, delivery, returns and refunds.
5.4 Payment information
We store information relating to communications we have with you.
5.6 Website usage
We record your use of our website including products browsed, pages visited, IP address, operating system and browser type. This information is not personally identifiable.
6. What we use your data for
6.1 Fulfilling our service
A lot of the data we collect is what allows us to run our business and fulfil our service – eg processing your orders. This also includes communicating with you personally about your order.
6.2 Operating our website
We use your data to operate our website – this includes managing your account on our website and making any requested changes to your settings and profile.
6.3 Business research, development and improvement
We use your data to assess and analyse our business and products in order to develop and improve what we offer.
If you have consented to email marketing, we may send you emails regarding new offers and products about origins. You can unsubscribe at any time.
7. How we protect your data
We are committed to keeping your personal data safe. We have technical measures and company policies in place to make sure that your data is safe. Your data is only accessed by those in the company who need it, and only to fulfil a need listed
8. Who we share your data with
In addition to the third parties that collect data (explained above, eg Google and Facebook), we share certain data (only where relevant) with our providers and suppliers such as PayPal and shipping providers. We also share aggregate statistical data with our agencies and partners – this data is not personally identifiable.
9. How long do we keep your data for?
We keep your data for as long as necessary to fulfil the purposes described above.
10. Your rights
You have the right to request access to the data we hold on you, as well as request the deletion of this data. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to speak to us about your data, send us an email to